Why have I not received an order confirmation?

There is a good chance it isn’t in your main emails and may have been flagged as other or junk. Please check all mail folders. 

Why AFTERPAY is not working?

AFTERPAY will not be a payment option if you have logged into shop pay or apple pay. As AFTERPAY is a third party extension you will have to sign into your PetFoodLeaders account you created with us and then you will find AFTERPAY as a payment option.

What if I encounter technical issues on the website?

Please email info@petfoodleaders.com.au and someone will get back to you within 15 minutes to rectify the issue. Alternatively call 04688488080.

How much water should I give my puppy at one time? 

The answer to this one is easy - as much as they want! You don't have to limit dogs' intake of water, the way you sometimes do with food. In fact, it's important to your puppy's health that you have fresh, clean water out all the time. Dogs of any age need lots of water to help run with circulation, digestionand eliminating waste from the body. 

Why does my puppy growl and snap at me?  

The growling and snapping are signs that your puppy thinks he is number one in your household. Ask your veterinarian for a recommendation for a good trainer in your area to consult with and correct this problem. The growling and snapping will only escalate as your puppy ages. Remember, a growl may be a bite about to happen. 

Are cold, wet noses a good sign?  

A cold, wet nose is one sign of good health in dogs and cats. However, even a healthy pet can have a warm, dry nose on occasion. On the other hand, really sick pets can also have cold, wet noses. What does all this mean? Simply that any one indicator of health is not 100% accurate all the time. Sick pets with cold noses or dry warm noses should be seen by your vet immediately. 

Can my dog drink from the swimming pool? 

The occasional drink of swimming pool water won't hurt your dogs, as the concentration of chlorine and other chemicals in the water is very low. 

You can keep your pups' trips to the pool to a minimum by making sure they have lots of fresh water both inside and outside and by keeping the pool fenced off or covered. You can also watch your dogs for diarrhea, constipation, vomiting, or other signs of stomach problems which may have been caused by chlorine. If you suspect this is the case, take your dog to the vet immediately. 

Why does my dog pant all the time? 

When you see your dog panting, it may not mean that they are thirsty, simply that they are very hot. However, during hot and warm weather, make sure your dog has access to clean water at all times to prevent heat stroke. Dogs with compromised respiration, like bulldogs and pugs, are at a very high risk of easily overheating because they can't pant efficiently. 

What if my pet doesn’t like the food I order?

If your pet doesn’t like the food you have ordered there is unfortunately nothing we can do as it is a serious health issue to accept back stock that has been opened. If in the case you have ordered a pack of 3, 6, 12 or 48 item packs and you have tried 1 for your pet and they don’t like it we cannot provide a refund/exchange as these packs are customised specifically to be sold in there specified pack quantity. So please choose carefully.

The following are excluded from our price match

  • Repeat Delivery and subscription pricing.
  • Cash-back, gift vouchers and bundled offers.
  • Short-dated or damaged stock.
  • Freight or shipping costs are not included; price promise are based on product display price only.
  • Prices that are below our cost price.
  • No further discounts will be applied in addition to the Price Match Promise

PLEASE  Check your Junk Email